Return & Refund Policy - Achchha Gift

Return & Refund Policy

**Return and Refund Policy**

**Last Updated: September 15, 2023**

At **Achchha Gift**, your satisfaction is our top priority. We understand that there may be instances where you need to return a product or seek a refund. This Return and Refund Policy outlines the terms and conditions for returning items and requesting refunds. Please read this policy carefully to understand your rights and obligations as a customer.

**1. Eligibility for Returns:**

We accept returns under the following conditions:

- **Damaged or Defective Products:** If you receive a product that is damaged during shipping or has a manufacturing defect, please contact us within [number of days] days of receiving the item. We will arrange for a return or replacement at no additional cost to you.

- **Incorrect Items:** In the rare event that you receive an item that is different from what you ordered, please notify us within 3 days of receiving the item. We will arrange for the correct item to be shipped to you or provide a refund, as per your preference.

**2. Returns Process:**

To initiate a return, please follow these steps:

- Contact our Customer Support team via email at support@achchhagift.com or by calling +91-7014950545.
- Provide your order number and a detailed description of the issue, including any relevant photographs if the product is damaged or defective.
- Our Customer Support team will guide you through the return process and provide you with instructions for returning the item.

**3. Return Conditions:**

- Returned items must be in their original condition, including all packaging, tags, and accessories.

- Items should be unused and unworn, except in the case of damaged or defective products.

- Returns must be initiated within [number of days] days of receiving the product.

- The return shipping cost for damaged, defective, or incorrect items will be covered by **Achchha Gift**. For other types of returns, the customer may be responsible for the return shipping costs.

**4. Refund Process:**

Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued using the original payment method used for the purchase. Please allow [number of days] days for the refund to reflect in your account, as processing times may vary depending on your payment provider.

**5. Non-Returnable Items:**

Customized items are non-returnable. These include but are not limited to personalized and customized items (except in the case of defects), perishable goods, and items explicitly marked as non-returnable on the product page.

**6. Cancellation Policy:**

If you wish to cancel an order, please do so within 4 hours (for readymade products) and 2 hours (for customized products) of placing the order. Once the order is processed and shipped, it cannot be canceled. For more information on cancellations, please refer to our Cancellation Policy.

**7. Contact Us:**

If you have any questions or concerns about our Return and Refund Policy or need assistance with a return or refund request, please contact our Customer Support team at support@achchhagift.com or Whatsapp 7014950545. We are here to help you.

**8. Policy Updates:**

We reserve the right to update and modify this Return and Refund Policy as needed. Any changes will be posted on our website, and it is your responsibility to review this policy periodically for updates.

Thank you for choosing **Achchha Gift**. Your satisfaction is important to us, and we are dedicated to providing you with a smooth and hassle-free shopping experience.

*Note: This Return and Refund Policy is subject to change, and any updates will be posted on our website. Please check this page regularly for the most current information.*